See below for the answers to common questions about the É«ÇéÊÓƵ Mailroom
- When can I send my move-in packages for the Fall Semester?
- What is my mailbox number?
- How should I address my mail?
- Where do I pick up my packages?
- Where is the Postal Operations Center and what are your window service hours?
- What if I have an emergency parcel that I need to pick up or drop off?
- Where do I get the combination to my mailbox and how do I open it?
- I lost my mailbox combination, what do I do?
- What do I do if my mailbox is broken?
- My online tracking says my package has arrived, but I don't have an email from the Mailroom yet. Where is it?
- How do I get my mail forwarded if I am going to be away from É«ÇéÊÓƵ?
- Where can I mail a letter or package?
- Where can I purchase stamps?
- What do I do if there is a letter in my mailbox that is not for me?
- When do I start or stop receiving mail at this address?
- If I have graduated, what happens with my mail?
- Important Student Tips
- What and Where are the Amazon Lockers?
When can I send my move-in packages for the Fall Semester?
We have limited space for storage over the summer, so please send your packages after July 20th . Be sure to address your packages properly. Do not use nicknames or pen names. Improperly addressed mail/packages may be refused and “Returned to Sender." Please notify your friends, family, and vendors the proper way to address your mail and packages:
Student's First and Last Name
É«ÇéÊÓƵ, #____ (Insert your box number here. Do not use "P.O. Box" or "Box #" as they are exclusive use of internal mailboxes at post office stations.
1600 Campus Road
Los Angeles, CA 90041-3314
Note: New incoming students - Your mailbox numbers will be issued by mid-July. Click HERE for instructions on how to look up your mailbox number.
Where to pick up: You will receive an email notification from "É«ÇéÊÓƵParcelDelivery" with instructions on where to pick up your packages on move-in day. It will be at one of two locations:
- Postal Operations Center in Johnson Student Center
Window hours: Monday 10:00 am - 4:00 pm - Stockroom in Facilities Management Department
Window hours: Please call 323-259-2651 or 323-259-2851 for current Stockroom hours.
What is my mailbox number?
Login to - Click on "Tools" (left sidebar) - Under "My Personal Info" click on "Update Address and Phones"
Note: Mailbox numbers for new incoming students are assigned by mid-July.
How should I address my mail?
Do not use nicknames or pen names. Improperly addressed mail may be refused and “Returned to Sender." Please notify your friends, family, and vendors the proper way to address your mail and packages.
Student's First and Last Name
É«ÇéÊÓƵ, #____ (Insert your box number here. Do not use "P.O. Box" or "Box #" as they are exclusive use of internal mailboxes at post office stations)
1600 Campus Road
Los Angeles, CA 90041-3314
Click HERE for instructions on how to lookup your mailbox number.
Where do I pick up my packages?
You will receive an email notification from "É«ÇéÊÓƵParcelDelivery" with instructions on where to pick up your packages. It will be at one of two locations:
- Postal Operations Center in Johnson Student Center
Window hours: Monday - Friday 10:00 am - 4:00 pm / Saturday, Sunday, and Holidays: Closed - Stockroom in Facilities Management Department
Window hours: Please call 323-259-2651 or 323-259-2851 for current Stockroom hours.
To retrieve your package, please present your É«ÇéÊÓƵ photo ID to the location of pick up (Postal Center or Stockroom) during open hours and a staff member will assist you. Be sure to have the item description ready (e.g. box, flat, bag, or tube), so that our staff may quickly locate your package.
Packages are not kept indefinitely. We will send a second and third email notice for you to pick up your package. Packages that are not picked up in a timely manner are deemed unclaimed and will be “Return to Sender" .
THE POSTAL OPERATIONS CENTER IS NOT RESPONSIBLE FOR INCOMING PACKAGES REQUIRING REFRIGERATION. Perishable items will be held on the Package Pick-up table no longer than five consecutive weekdays or the package will be disposed.
Flowers, plants, fruit arrangements or baskets, baked goods or similar items deliveries are held for pickup at the Postal Operations Center. We will attempt to call you and will send you an email notification as soon as the package arrives.
If we are unable to identify the receiver of a package, we will hold the package for 48 hours before returning it to the sender.
Where is the Postal Operations Center and what are your window service hours?
We are located in the Johnson Student Center 1st floor, through the double glass door near the Bookstore
What if I have an emergency parcel that I need to pick up or drop off?
If you have an emergency pick-up or drop-off outside our Window Service hours, please email postalcenter@oxy.edu or call 323-259-2894 to schedule an appointment.
Where do I get the combination to my mailbox and how do I open it?
Please come to the POC window during regular business hours to retrieve your mailbox combination - you will need to present your É«ÇéÊÓƵ ID or a current photo ID.
Each student mailbox has its own unique mailbox combination formatted as: ##-##-##
To open student mailboxes follow these steps:
Step 1 : Turn lock knob four times COUNTERCLOCKWISE (left) to clear and stop at the FIRST number .
Step 2 : Turn lock knob ONCE around CLOCKWISE (right) passed the FIRST number slowly to your SECOND number of your combination.
Step 3 : Turn lock knob COUNTERCLOCKWISE (left) directly to THIRD number .
Step 4 : Hold lock knob firmly CLOCKWISE (right) as you feel the lock knob stops and then pull open.
NOTE: We cannot take mail out of mailboxes and deliver them to students or open boxes from the inside of the mail center. If you are assigned an internal mailbox, a mail clerk will be happy to hand you your mail.
I lost my mailbox combination, what do I do?
It is the students' responsibility to keep track of their mailbox combination information. If this information has been lost, please provide your É«ÇéÊÓƵ photo ID at the front window and the window clerk will help you.
What do I do if my mailbox is broken?
Report the problem right away to the Postal Center window clerk. The É«ÇéÊÓƵ Postal Center will take care of it in a timely manner.
My online tracking says my package has arrived, but I don't have an email from the Mailroom yet. Where is it?
The online tracking email that some package carriers send out to notify you that your package has been delivered only indicates that your package has arrived in the Eagle Rock USPS station. It can take an additional 1- 2 days to be delivered or picked up by us. Please wait for our É«ÇéÊÓƵ email notification that your package is here and have the package item-type ready, so that our Postal Center staff may quickly find your package. Note: Your package may either be at the Postal Center or the Facilities Stockroom - Be sure to read the pick-up location in your email notification.
How do I get my mail forwarded if I am going to be away from É«ÇéÊÓƵ?
Forwarding services are provided for a maximum of 6 months to students who have graduated. This includes students participating in study abroad, leaving for the summer, transferring, withdrawing, or taking a leave of absence. To activate the forwarding service, complete an address forwarding form online on your MyÉ«ÇéÊÓƵ link.
NOTE: Only USPS First Class Mail and magazines are forwarded. This does not include junk mail (nonprofit or presorted standard) or packages from FedEx, UPS, OnTrac, DHL, GSO and other private carrier, etc.
Where can I mail a letter or package?
Your É«ÇéÊÓƵ Postal Center provides USPS, FedEx, and UPS services to send your mail and packages. All outgoing USPS, FedEx, and UPS packages are picked up at 4:00 pm Monday to Friday. We do provide a service for USPS, UPS or FedEx pre-paid pick-up spot service in the É«ÇéÊÓƵ Postal Operations Center.
Where can I purchase stamps?
The Postal Operations Center is not a full-service post office. You can purchase stamps at the Bookstore (located next door) or we can meter your mail if it is ready to be sent out.
What do I do if there is a letter in my mailbox that is not for me?
If you have an É«ÇéÊÓƵ mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, please drop the mail off with the Mail Clerk or slip it in the Campus Mail slot next to the counter window.
When do I start or stop receiving mail at this address?
We accept mail and packages before Move-In Day. We accept mail and packages throughout the school year, including Winter and Spring Breaks. Graduating students will receive 6 months of service forwarding for their USPS First Class mail or packages, but only to the home address that you provided as your MyÉ«ÇéÊÓƵ address information. Fedex, UPS, and private carrier packages will not be forwarded, as they don’t support the service to do so. Such packages will be “Returned to Sender" as “Not Here" or “Unclaimed."
Any USPS first-class mail or packages remaining in a mailbox/postal center will be either forwarded or returned, the following week.
If I have graduated, what happens with my mail?
Congratulations! Please update your address directly with all possible companies/senders. You can refer to the mail forwarding page for more details on providing updated address information.
Student Tips
Please note the following tips:
- Check your mailbox regularly.
- Keep your mailbox closed and locked at all times.
- Discard all unwanted mail and flyers into the recycle bins.
- Do not send CASH through USPS or campus mail. Postal Operations Center will not be responsible for cash sent through USPS or campus mail. If you do, you are doing so at your own risk.
- Postal Center recommends that you use checks or money orders or pre-paid cards rather than Cash when sending monetary gifts. Cash should always be delivered in person.
- Have all gift cards sent with tracking (USPS certified mail, priority mail, FedEx, UPS, etc.)—whether the student is sending or receiving the gift card.
- If you're expecting personal mail from family and/or friends, please make sure the senders fully seal it with tape. This will ensure that your mail arrives in a secure manner via USPS.
What and Where are the Amazon Lockers?
A bank of Amazon Lockers are installed along the left side of Newcomb (in the small parking lot immediately on your left when entering the campus from Bird Road). The installation of these lockers means that you can now choose them as a drop-off location for your Amazon orders.
They’re simple to use: While shopping on Amazon, select the É«ÇéÊÓƵ lockers (“Amazon Hublocker - Monument at É«ÇéÊÓƵ, 1600 Campus Rd. LA 90041-3314) as your delivery location at checkout. You can collect your package from the lockers when you receive your keypad pickup code. (If the package is too large, the system should not allow the purchaser to choose the lockers. Oversized packages will continue to be delivered to É«ÇéÊÓƵ's Postal Operations Center.)
The Amazon lockers give students, faculty and staff the ability to pick up Amazon packages 24 hours a day, seven days a week in a contact-free manner.
